How to Give the Best Possible Customer Experience? / Oakland
Solve-Problems in a Creative Manner More than 80% of customers have churned because they experienced bad customer service. That’s the reason why you must thrive on solving problems for your customers and make it a central part of your support role and there will always be problems to solve.
Most of you might have heard about the legendary customer service at Zappos, we considered their example in the above point as well, they are just best when it comes to CX. They once sent a best man free shoes the night before the wedding after his order was sent to the wrong location due to a mistake by the delivery company. Zappos solved a problem and exemplified excellent customer service. They won a customer for life and gave the man a story that he couldn’t wait to share.
Don’t be afraid to surprise your customers as you seek to problem-solve for them. You could just fix the issue and be on your way, but by creatively meeting their requirements in ways that go above and beyond, you will create customers that are committed to you and your product.
New York, New York
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